Shopify Consulting & Support

After launch, we stay by your side.

Strategy and technical support for the stores we built or relaunched.

Two levels of expertise

Every request goes to the most suitable person: who decides what to do, and who does it.

01

Senior Consulting

Project direction, periodic store reviews, development plan, choice of tools and integrations, decision support. The work that establishes what to do and why.

02

Expert technical support

Shopify configuration, fixes, work on theme and apps, tracking, integrations with ERP and invoicing, testing, redirects, data migration. The work that builds and repairs.

How we work together

Three ways of staying by your side

After launch, or after a relaunch, we choose together the form of collaboration that best suits your store and your team.

01

Continuity after the project

Senior consulting and Expert support hours to use when needed and top up over time: store evolutions, new integrations, markets and languages, campaigns. Taken on within 48–72 working hours, valid for 12 months.

02

Ongoing contract

For those who need a constant presence: reserved monthly hours, activity planning, agreed response times on malfunctions and monthly reporting. Minimum term three months.

03

Team training

Tailored sessions for those who run the store every day: catalogue, orders, promotions, markets, apps. On their own or within the other two forms of collaboration.

Always included

  • A dedicated contact within the Tunca team
  • Regular updates on progress
  • Accurate logging and reporting of every hour worked
  • Handled during business hours (Mon–Fri, 9:00–18:00)
  • Our client-only apps: AI assistant connected to the store, connectors, campaigns managed with Sonar

Clients

Some of the stores we have supported

  • Jaguar

    Jaguar

    Consulting for a B2B store on Shopify.

  • Pinalli

    Pinalli

    Perfumeries: consulting on the Shopify store.

  • AC Milan

    AC Milan

    Official club store: Shopify consulting.

  • TBD Eyewear

    TBD Eyewear

    Eyewear handmade in Italy: technical support on the Shopify store.

    tbdeyewear.com ↗
  • BBQ4All

    BBQ4All

    Selected meats online: data integration with the Shopify store.

    megastore.bbq4all.it ↗
  • Design Italy

    Design Italy

    Italian design: consulting and care of the shopping experience.

    designitaly.com ↗
  • Ravasi Corse

    Ravasi Corse

    Motorsport equipment, from Switzerland: consulting and technical support.

    ravasicorse-shop.ch ↗
  • Dell'Oglio

    Dell'Oglio

    Fashion boutique: consulting and care of the shopping experience.

    doboutique.com ↗
  • Reina Olga

    Reina Olga

    Premium swimwear: consulting and relaunch of the store.

    reinaolga.com ↗

Not a client yet?

It starts with a project

Consulting and support are the continuation of work done together. If you have a Shopify store built by others and want to entrust it to us, we start with a relaunch: a senior review and an intervention with defined goals, after which we know the store inside out and can look after it over time.

Relaunching an existing store All our projects

Other services

eCommerce Development

We build or improve your Shopify store: from analysis to go-live, with design, integrations and training.

Learn more

Advertising campaign management

Your Google and Meta campaigns followed with periodic reviews and method, connected to the store, with Sonar. You focus on your business, we take care of the campaigns.

Learn more

Manage Shopify with Claude

Your AI assistant reads, analyzes and manages your Shopify stores from the mobile app and Claude web.

Learn more
See all services

Let's talk about your store

A half-hour discovery call, with no strings attached: you tell us where you are and we explain how we would work together.

Book a discovery call